JML Audio of St. Louis is proud to announce that we were chosen as the winner of the 2018 Mobile Electronics magazine award for the Best Customer Retention Program. It is an honor to be nominated for this award, and winning it punctuates our efforts to provide our clients with the absolute best mobile enhancement and customer service solutions possible.
What are the Mobile Electronics Magazine Industry Awards?
Each year, Mobile Electronics magazine hosts the industry awards at its KnowledgeFest training conference in Dallas, Texas. Solomon Daniels, editor-in-chief of Mobile Electronics magazine, explained: “As we all know, it’s a lot more efficient to leverage existing relationships than create new ones. So, it’s a personal goal of mine as well as the magazine to educate our retailers on the importance of focusing on those relationships.
“The Best Customer Retention Program award recognizes the successful practice of maintaining and growing customer relationships after the sale. The winner is selected based on votes from industry professionals and a final review from the Mobile Electronics editorial team.”
How is JML Audio of St. Louis Different?
While most retailers focus on a specific aspect of the automotive industry, JML Audio of St. Louis takes pride in delivering complete world-class vehicle enhancement solutions. We offer everything from simple audio upgrades to studio-reference audiophile sound systems. We provide window treatment and paint protection film installation services as well as custom radar detection and laser countermeasure system design and integration. Our goal is to provide our clients with an easily accessible and aesthetically seamless solution to personalize and enhance their vehicle. If there is an enhancement you would like to add to your vehicle, JML Audio of St. Louis can deliver.
The JML Audio of St. Louis Customer Service Philosophy
JML Audio of St. Louis treats our clients differently than other places. Our goal is to develop a rapport with each client to ensure that the vehicle enhancement services we provide align perfectly with their goals and expectations.
Our relationships often span several family generations and dozens of projects. We have become a trusted part of their new car buying process and are often asked to consult on new vehicle purchases to ensure that the enhancements customers have in mind are achievable with their upcoming vehicle. In fact, many of our clients have their vehicles delivered directly to us before they take them home or drive them for the first time.
Forward-Thinking Client Interaction
Unlike shops that rely on conventional media marketing programs to communicate with existing and prospective clients, JML Audio prefers a truly hands-on approach. We take our automotive enthusiast philosophy to an entirely different level as participants, sponsors and even board members of several local automobile clubs, including those for Porsche, Ferrari, BMW and Audi. Not only do we enjoy spending time with the members at cruises, meets, car shows and track days, we host educational events to introduce and demonstrate new technologies and products to our fellow members.
JML Audio of St. Louis helps to organize High Performance Driving events at prestigious race tracks around the country, including Road America, Barber Motorsports Park, Putnam Park and Mid-Ohio Sports Car Course. We support the drivers with on-site track support while coordinating their hotel preferences and, most of all, join in the camaraderie of like-minded automotive enthusiasts while driving with them on the track.
Annual Private Client Event and Dinner
Each year, we host a private dinner party for many of our clients. We rent a restaurant and treat them and a guest to a great meal. Afterward, we head to our facility where we have several of our recent projects on display. This event gives us the chance to stay in touch with current clients and demonstrate our abilities to others.
Solomon Daniels added, “Josh and the crew at JML have woven rapport-building into their business fabric with a true concierge approach to customer service. Josh has a patient, thorough demeanor that assures the customer that JML is the best choice for professional work, attention to detail and unmatched client care.”
Our Commitment to Customer Service
Our goal is not to sell our clients a product or service. We want to earn their trust and become part of their trusted automotive personalization and customization experience. We want to thank the staff at Mobile Electronics magazine for hosting the industry awards each year and thank our peers for recognizing us. The Best Customer Retention Program award means more to us than any other award offered. It validates our philosophy of taking care of our clients in a unique way that earns their trust and friendship.
We invite you to visit our world-class vehicle enhancement center at 519 Rudder Road in Fenton to find out how JML Audio of St. Louis can assist you with your next automotive enhancement project. You can contact us by phone at 636-343-2020 or by e-mail email@example.com to set up your personalized consultation.